These terms and conditions for digital marketing services explain how we work together. Our Enneaagon Online marketing service policies protect you and us. We’ve written everything in plain English, no legal nonsense.
When you hire us for professional digital marketing services, you’re accepting these rules. Questions? Call us. We’d rather talk now than fix confusion later.
This agreement for online marketing services kicks off when you accept our proposal and send payment.
We handle SEO, paid advertising, social media management, SEO content writing, and WordPress website development. The service terms for SEO and advertising change based on what you need. Some clients work with us monthly. Others have project deadlines.
Your proposal shows your marketing deliverables and service timeline. We believe in transparency. You’ll always know what we’re doing and why. These marketing contract guidelines keep everyone on the same page.
Good campaigns need teamwork. Your client’s responsibilities for digital marketing projects matter just as much as our work.
Here’s what we need:
Talk to us: Answer our questions within a few days. Share what’s working and what isn’t. Please provide information and feedback so we can work well.”
Give us access: Hand over logins for your social accounts, ad platforms, Google Analytics, and website. We can’t manage what we can’t touch.
Share your stuff: Send us your logo, brand colors, product photos, and anything else we need. Approve drafts quickly so we don’t lose momentum.
Pay on schedule: The payment terms for online marketing services aren’t optional. Late payments mean we pause your campaigns.
Be honest: tell us the truth about your business, your customers, and what you’ve tried before. More info means better results.
These client obligations separate campaigns that win from ones that flop.
Every project has boundaries. Your proposal lists what we’re delivering: keyword research, ad copy, social posts, blog articles, email campaigns, or WordPress website fixes.
The service timeline shows when work gets done. Most clients run monthly. One-time projects have firm deadlines.
Our usage guidelines for Enneaagon Internet services work like this: once you’ve paid in full, the content we made is yours. But our strategies, templates, and processes stay with us.
We don’t offer unlimited changes. Each piece comes with a set number of revisions. Want more? That costs extra.
Need something outside your original plan? Just ask. We’ll send a quote for the add-on work.
Who owns what? Good question. Here’s how content ownership and intellectual property rights in marketing content work.
Your materials stay yours: photos, brand assets, company info—all yours. We just borrow them to do our job.
What we create becomes yours: after you’ve paid for everything, the blogs, ads, social content, and graphics belong to you. Use them wherever you want.
Our playbook stays ours: how we build strategies, our systems, and our templates—that’s Enneaagon property. You can’t copy or share our methods.
Licensed stuff has rules: Stock photos or special fonts come with their own terms. We’ll mention any restrictions.
Portfolio rights: We might want to show your project in our portfolio or case studies. Want privacy? Tell us upfront.
Your information stays safe. Here’s our approach to privacy and data use for marketing services.
Working together means we collect some details: business info, contact names, website numbers, and campaign stats. We need this to do good work.
Storage: We keep your data locked down. Only team members on your account can see it.
What we do with it: We use data to run and improve your campaigns. That’s it.
Who else sees it?: We don’t sell your info. Ever. Sometimes we share data with Google Ads or Facebook because we have to run campaigns there. Those platforms have their own rules.
How long we keep it: During our work together and a bit after. This helps if you come back later.
Playing by the rules: We follow tech-driven service compliance laws and take protection seriously.
Want more?
Read our Privacy Policy.
Marketing works, but let’s be real about the limitations of digital marketing results.
No magic promises: We can’t guarantee you’ll hit number one on Google or make X sales this month. Too many things affect the results: your competition, your budget, and what’s happening in your market.
What we promise: Smart planning, steady work, and honest reports. We use methods that actually work and stay current with changes.
Time matters: SEO takes months before you see big moves. Paid ads work faster but need constant tweaking. Social media followers don’t appear overnight.
How we measure: The campaign performance rules in your agreement show which numbers we’re watching. We check monthly and fix what’s broken.
Your updates: You get regular reports showing what we did and how things are going. We celebrate wins and tackle problems together.
Stuff we can’t control: Google changes its formula. Facebook updates its rules. Your competitor launches something new. The economy shifts. We move fast when this happens.
The best marketing builds sustainable growth, not quick fixes.
Here’s how billing and invoicing work.
Payment setup: Most clients pay monthly. Some projects use milestone payments or need everything upfront. Your proposal shows your structure.
How to pay: Credit cards, bank transfers, or approved modern-tech methods. Pick what works for you.
When invoices come: Before or at the start of each period. The invoice breaks down what you’re paying for.
When payment’s due: Usually within a week. Late payments might pause your campaigns.
Late charges: Invoices over 30 days get hit with a fee. We hate doing this. Just pay on time.
Our refund policy: No refunds for work that’s done or monthly services you’ve used. Unhappy? Talk to us. We’ll figure something out.
Canceling: Give us 30 days’ notice in writing. You still pay for those 30 days.
Price changes: We might adjust prices yearly or at renewal. You’ll hear about it ahead of time.
Clear payment terms for online marketing services mean we focus on growing your business instead of chasing money.
Every service has limits. These user restrictions and compliance rules keep things professional.
What we won’t touch: Nothing illegal, harmful, or shady. No adult content, illegal gambling, weapons, drugs, or anything that breaks platform rules.
Platform rules count: Your campaigns must follow Google’s rules, Facebook’s rules, and Instagram’s rules—all of them. Break those, and accounts get banned.
No lying: Everything we say in your marketing must be true. We won’t make fake claims or trick people.
Industry rules: Healthcare, finance, and legal marketing have extra regulations. You’re responsible for making sure we follow your industry’s standards.
Clients must act responsibly: no spamming, no stealing content, and no harassing anyone.
Work with us: If a platform flags your stuff, we need to fix it together. Fast.
Following marketing partnership terms keeps both businesses safe.
We work hard for you. But here’s our liability disclaimer.
What we deliver: Professional digital marketing services use various methods, but we can’t guarantee specific outcomes. Too many variables exist.
Platform problems: If Google suspends your ads or Facebook changes its algorithm, that’s not on us. We’ll help you adjust, but we’re not responsible for their moves.
Tech troubles: Your website crashes? Your hosting fails? We can help troubleshoot, but we’re not liable for technical problems outside our control.
Damage caps: The most we’re liable for equals what you paid us in the last three months. This covers any claims about our services.
Your content, your problem: If you give us content that breaks laws or violates rights, that’s on you.
Business losses: We’re not liable for lost profits or other indirect damage from our services.
This liability disclaimer protects our business while we stay committed to your success.
Sometimes we update these terms and conditions for digital marketing services.
Why things change: Laws shift. Platforms update policies. Our services grow. When that happens, these terms might need adjusting.
We’ll tell you: You’ll get an email about significant changes. We’ll also post updates on our website.
Time to review: You get 30 days to look over changes before they start. Keep using our services after that? You’re accepting the new terms.
Your choice: Don’t like the updates? You can cancel per our cancellation policy.
We keep past versions on file if you need to see them.
Questions about your service agreement or marketing deliverables?
Email: contactus@enneaagon.com
Website: enneaagon.com
Hours: Monday–Friday, 9 AM–6 PM
Please feel free to contact us at any time during our business hours. We’re here to answer your questions. Real people answer our phones and emails.
Current client? Thinking about working with us? Either way, your questions matter. Understanding these Enneaagon digital marketing service policies makes everything smoother.
We will get back to you within one business day. Got something urgent during a live campaign? Contact us directly.
Once you’ve paid in full, all blogs, ads, social posts, and graphics belong to you. Our strategies and templates remain with Enneaagon.
Provide feedback, share assets like logos and photos, give access to accounts, and pay on time. This ensures campaigns run smoothly.
Most clients pay monthly or per project milestones. Invoices are issued before or at the start of each period. Late payments may pause services.
Yes. Provide 30 days’ written notice. You’ll still pay for services during that period. No refunds are issued for completed work.
We keep your information secure and only use it to run and improve your marketing campaigns. We never sell your data.
